Return & Refund Policy

Customer satisfaction is our priority.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The wrong item was delivered.

• The product arrived damaged.

• The product is defective.

Non-Returnable Items

For hygiene and safety reasons, opened, used, or damaged herbal products cannot be returned unless they were delivered damaged or incorrectly.

Refund Process

Once the returned product has been inspected and approved, your refund will be processed within 5–7 working days.

Refunds may be issued through bank transfer or any mutually agreed payment method.

Exchange

If stock is available, customers may request an exchange instead of a refund.

Return Shipping

The return shipping charges will be on Customers.